Managed Service Provider
Our range of Managed Services offering are highly customizable to meet your evolving business needs and budget.
Most Complete Managed Service Provider in Malaysia
Our highly trained multi-tier support is designed to deliver quality services that match your business criticality and Service Level. We provide 24x7x365 round the clock all year long Service Desk, Network Operations Center, Security Operations Center ensuring your IT infrastructure always stay at the optimum level. More importantly, our certified Managed Services Professionals are dedicated to offer ongoing consultancy that strive for continuous service improvement. They are also here to ensure best practices that compliance to the latest and standard Managed Services framework. The team provides full managed services for EIM solutions with agreed upon SLA’s to meet business needs.
Our Managed Service
comes with 3 popular models
Managed Service Provider is our core competency in the APSolute Service context. Our range of Managed Services offering are highly customizable to meet your evolving business needs and budget. We have tracked record of clientele that subscribed to our complete APSolute Managed Services, Hybrid Managed Services, and Advanced Co-Managed Services.
APSolute Managed Services
- A Complete End-to-End Managed Services Solution.
- 24x7x365 Single Point of Contact Service Desk, Network Operation Center Monitoring, Multi-Tiered Technical Support.
- Core Service Management Process (Incident Management, Problem Management, Change Management and Service Request Management)
- Dedicated team of Incident Problem Manager, Change and Service Request Manager.
- Support from Service Delivery Manager, Technical Manager, Account Manager to oversee the service.
Hybrid Managed Services
- Offer as in Individual Component or a Mixture of Skill-base
- End User Computing (Workstation, Printing, Mobile Devices)
- User Administration (O365, Active Directory)
- Server, Storage, Backup Solution
- Data Centre, Network and Security
- Voice and Video Services
- Cloud, Virtual Machines, Network Link and Bandwidth
Advanced Co-Managed Services
- Collaboration of Managed Services Support Organization
- Tailor-made or Dedicated Service Desk (24x7, 8x5, Off Office Hour, Vendor Management)
- Network Operations Center Monitoring
- Escalation to Client’s Inhouse Resolver Group
- Skill-base Technical Support
- Resident Engineer
Key Benefits of Choosing Bridgenet As Managed Service Provider
Our service packs with the most advanced and intelligence monitoring solution, such as network, system and server monitoring, application monitoring and virtual infrastructure monitoring. It could instantly detect any unusual behavior from any devices, services, networks, or any IT assets in your IT infrastructure.
Cost Effective
Our Managed Service Provider is cost effective with low startup cost and flexible subscription model.
World Standard ITSM Framework
Our process oriented Managed Services Professionals will simplify each process in an most efficient manners yet compliance with the world standard ITSM Framework.
Wide Range Segment
We cover vast and holistic business segment with proven customer base (For instance Banking & Financial Services, Oil & Gas, Health Care, Manufacturing, Education, IT & Telecommunication Service Provider, Automobile, Transportation & Logistic Services, Properties & Plantation)
Highly Resilient
Our Managed Service Provider is highly resilient and customizable based on your business needs and budget.
Best-of-the-best Practices
Our clients will benefit from the “best-of-the-best practices”, thanks to our Managed Service Provider’s matrix customers environment.
Improved Performance
Our clients can eventually focus on and grow their core business without worrying their day to day IT operations.
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